(336) 778-2738
We're Here For Your Pet!
Mon - Fri: 7:30am - 7pm Saturday: 8am - 12pm
Online store always open
We're Here For You
Contact Us 24/7
Find us Here
- 3515 Lawrence Street
- Clemmons, NC 27012
Business Hours
- Mon- Fri: 7:30am - 7pm
- Saturday: 8am - 12pm
- Phones: Mon 7:30am - Sat 12pm
FAQ
How do I know when to start my autoship?
We recommend that you place your first order 7 days before you need it, to allow for processing and shipping. If the product is a special order, add 1-2 days to that.
What if I can’t find an item on the store?
While most items are available on our online store, some products such as compounded medications, uncommon medications or items that require a different ordering platform are not. Head to our contact page and we will get in touch with you to facilitate the ordering process.
Why is pick up at pharmacy window my only shipping option?
Controlled substances and refrigerated items are not available for shipping at this time. If your item is to be picked up at the pharmacy window, we will message you when it is ready. Your order will be ready when you arrive and your invoice will be in the bag.
Do I get paw prints for online orders?
Yes! We will automatically add paw prints with each order.
What does it mean if an item is a special order?
This means that this item is not stocked in our office and we will order from our distributor. We receive orders daily and will ship your order to you once the item is in stock.
Do I need a prescription to shop online?
No! Our online store orders are fulfilled by our pharmacy team at our office. Your pet’s medications, etc. will be put into their chart and reviewed by their healthcare team.
Can I order online and pick up at the office?
Yes! Select pick up at pharmacy window as your shipping method. We will message you when your order is ready and have your invoice with your order. You can drive through the pharmacy window or come into the office to pick up.
Are online orders eligible for instant rebates and manufacturer rebates?
Yes! We will apply instant rebates to eligible products and will send manufacturer rebates with your order.
Why is the quantity available to order is different than what I’ve been getting?
We offer pricing discounts on larger quantities of medications and preventions. We have changed some of these quantities to align with autoship frequencies of our online store. The pricing per tablet will be the same as previous discount quantities unless the medication has had a price increase.